O'Shanter Development Company Ltd. is dedicated to providing you with high quality service while protecting your privacy and safeguarding your personal information.
When you become a resident of one of our properties, or if contract with us, you will be providing us with personal information relating to the lease of property, rental of a suite, along with the ensuing delivery of services such as repairs and maintenance / correction of deficiencies, etc. You may also be providing us with information regarding your financial and employment status to facilitate financing or approval of an application. Finally, in a contract situation, you will be providing us with the usual commercial information that in itself is personal information.
We will use and retain your personal information for the following purposes only:
o To respond to your requests.
o To complete business transactions with you and to provide appropriate levels of service following the completion of a transaction, such as a suite rental.
o To share personal information that we collect with other service providers, such as utilities, banking institutions and credit agencies, as well as trades and contractors, etc. who perform various functions to assist in our delivery of service to you.
o We may also be required to provide personal information to third parties for legal or regulatory purposes or to the owners of properties we are providing management services to.
o From time to time, we will provide personal information to a third party in order to conduct customer satisfaction surveys.
o We will use personal information at an aggregate level to improve the quality and efficiency of our products and services and to enhance our marketing efforts.
We prohibit the sale, transfer or sharing of personal information with third parties for any other purposes than those identified, without your consent, unless it is required by law. When we collect personal information from you we will make you aware of the purpose(s) for collecting, using or disclosing the information and obtain your consent. If you wish to withdraw your consent for one or more purposes, please notify us. Please note that this may limit our ability or prevent us from providing you with the services you expect from us. We will rely on you to keep us informed of any changes in your personal information. If you believe that the personal information that we hold is incorrect, please contact us to request a correction or to view your file. Appropriate measures are in place to protect the privacy of your personal information against loss, misuse or unauthorized access. Our staff members are sensitive to the nature of the personal information you have entrusted them with.