In 2002 O'Shanter Development Company developed a Quality Management System which commited the company to international standards of operational and environmental standards established by the International Standards Organization (ISO).
O'Shanter was the first property management company in Canada to achieve ISO 9001 Quality Management and ISO14001 Environmental Management certifications. Every year, our operations are audited internally by our own staff and externally by a certified international auditor to ensure that we continue to meet the high standards we have set for the management of our company.
Our ISO-Certified Quality Policy...
QUALITY MEANS TO EACH OF US :
• Quality, in everything we do, is the responsibility of all O'Shanter employees.
1.CONTINUOUS IMPROVEMENT
• Objectives, goals, plans and activities to improve our quality will be an integral part of our operation • Our guiding principle in everything we do, is to learn from our experiences and those of our peers
• We will strive for containment and prevention of pollution in all of our activities in recognition of Governmental standards • Our Property services will strive to be of high and consistent quality and satisfy the expectations of our customers, both internal and external
• We will update our employees training, including part time workers, to the latest methods and standards • Our method for achieving this is through preventive action. • We will instruct our employees, including part time workers, to increase their awareness of potential environmental impacts • We will respond in a positive way to keep our customers satisfied
• By analyzing and measuring the results of our processes we will show continuous improvement in all aspects of our business
• We will take corrective action when non-conformance occurs.
2. ELIMINATE MISTAKES
• Our guiding principle in everything we do, is to learn from our experiences and those of our peers
• Our method for achieving this is through preventive action.
• We will take corrective action when non-conformance occurs.
3. ENVIRONMENTAL CONTROL
• We will strive for containment and prevention of pollution in all of our activities in recognition of Governmental standards
• We will instruct our employees, including part time workers, to increase their awareness of potential environmental impacts
4. SATISFIED CUSTOMERS
• Our Property services will strive to be of high and consistent quality and satisfy the expectations of our customers, both internal and external
• We will respond in a positive way to keep our customers satisfied
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