We are taking the time to write to you as we wish to praise one of your employees. We have been living at 23 Lascelles for 6 years and have had a few different building managers in that time. For the last few years, Allan has been our superintendent and we are pleased to say he is doing a fantastic job.
Allan is always in a good mood, always smiling, always quick to help and we could not ask for better customer service. We have lived in many buildings in our 30 years in Toronto and this has been the best experience so far.
Recently, we decided to freshen up our apartment with a bit of paint. A few jobs needed to be done beforehand. We had a crack in a wall and a few on the ceilings as well as a cracked tile on the kitchen floor. We put a maintenance request in and within one week, everything was done. When our old fridge broke down, again, the problem was dealt with quickly and efficiently. Allan has never disappointed us and we are very thankful to have him as superintendent.
Thank you for making our home a great place to live.
With this letter, I am delivering my 60 day notice to vacate Brentwood Towers. I have accepted a job offer in Ottawa, and will be leaving Dec 31st. I want to take this opportunity to personally thank you and your counterpart, Romeo, for providing and extraordinary level of service as the building managers.
Additionally, I want to thank Ernie Pugeon and Kendra Garrick for providing an extremely well-run group of apartment buildings. I have lived at Brentwood Towers since 2011, and I would not hesitate to recommend it to anyone seeking lodging in Toronto. Furthermore if work requires that I return to Toronto, it would be at the top of my list as a residence to live in the city.
Finally, I want to thank Mr. Jonathan Krehm, and Mr. Adam Krehm for being superb landlords. Brentwood Towers is an affordable enclave in city that is increasingly becoming expensive one in which to live. Tenants at Brentwood get good value for their money, and the clean, safe, and comfortable living space something I found satisfying over the years. One cannot understate the importance of a decent place to live. I greatly appreciate it.
It is with a heavy heart that I leave, as I've forged some great relationships in the complex – a real community and friendly place in Midtown.
Thank you for your time and the excellent customer service your company is providing me.
On behalf of the BTTA a very special "thank you" for hosting the 7th Annual BBQ for a Cause.
Everyone seemed to enjoy themselves and the food and service was appreciated.
Please let your staff know that the BTTA appreciates their work and pleasant attitude on the day of the event.
On behalf of the team,
Just a quick note of thanks for the lovely barbeque last evening. The weather gods gave us the miracle of a warm and sunny evening after the awful deluge of the morning; you and your staff worked a little miracle of you own in making the fountain area so cheerful and welcoming, in spite of some major construction going on. It's coming to be quite the family affair. One of your guests asked me if the company did this every year. When I assured him you did, he said WOW! I guess that's praise in any language.
Please thank the staff for all their hard work and for being so gracious with everyone. It was a long day for them.
Loved the music, loved the party, but I had to get home and put my feet up. It was a very busy day.
All best regards,
Dear Mr. Krehm,
This letter is written to commend your staff at O'Shanter at 3000 Yonge St.
Mae, Rafe, Neri, Henrietta, and Mark, work daily to assist us in our requests. When I am in the office, Mae deals with people in person and answers phone calls. It is a difficult position and Mae deals with each situation with politeness and sincerity. Henrietta also does a very good job. Rafe has much responsibility in maintaining this complex at a high standard. Outside the complex the flowers are taken care of so well; also the trees on the street. The rest of the staff are also very helpful.
I have been living here since 2005. It is a great location, I use the subway daily, & shop at Metro often. My sister and her husband live 3 blocks north of here. We are very close and they have helped me during very difficult times.
Mr. Krehm, thank you for reading my letter and passing on my letter to the staff.
Thank you very much for your quick, efficient and thoughtful intervention for my bubbling paint on my living room ceiling. I really appreciate your getting a painter there so quickly on Monday morning (from the fridge call).
Because the painters where still there I decided to just get it re-done by them right then and there - as I was unaware of your painters coming just an hour later. (Amor was so kind to come up and inform me).
Now it is all done and you should come & see my apartment - it's really pretty - you'd like it. Do come & visit the next time you are in the building - Mondays & Tues & Fridays too am usually here in the morning. It would be nice to see you again - it's been a while.
I am just sending this email to express how one of your superintendents have gone above and beyond! Jennie Wheeler (460 Eglinton) has been so great and friendly throughout the entire process of applying for the apartment, signing the lease and answering questions through email before we move in.
Last week I emailed her to ask if I would be able to come and measure the windows in our new apartment (that is currently empty). She did not respond until later that night stating she had a very busy day but she had measured the windows for us! She sent us the dimensions and I was able to go buy curtains before we moved in.
She is amazing and we are so excited to move into your building at 460 Eglinton!
Larissa & Michael
Hi Ernie, Kendra,
I just want to tell you how grateful I am at how promptly Florian along with Kenneth solved my Living Room A/C issue. What a couple of great guys they are, as I am sure you know.
Please thank them again for me from the bottom of my heart...O'Shanter should be very proud of its employees.
Ernie, Jonathan and Adam another successful O'Shanter BBQ last night. The staff did a marvelous job in decorating the grounds and preparing the food.
The local DJ played some great numbers and it was enjoyed by one and all.
Having the Syrian families and their sponsors in attendance added to the gathering and to see the children having fun, and their parents reaching out to us, neighbors and friends made the evening very worthwhile.
On behalf of Brentwood Towers Tenants Association and its members a very special "thank you".
Dear Ms. Apelgren and the O'Shanter management team,
On behalf of my wife and I, l would like to thank you for your service for the past 3.5 years. We have lived in the building since getting married in December 2012. We are thankfully moving into a house, and we intend on terminating our lease at the end of July 2016.
"660" has been wonderful home to us, and our new daughter, and we were happy to have been a part of the building for this time. Arwin the onsite super has always been helpful and makes sure the building is operating smoothly.
I work with a real-estate investment company in property and asset management, as well as in the parking management business. I can attest that your management is superior and the professionalism with which you manage the building is excellent.
All our best.